group call

As typical IT integration projects, Call Center integration projects includemultivendorplatform integration, customized application development, and integrationwith ERP/ CRM.

作为典型的IT集成项目，呼叫中心集成项目涉及到多厂商的系统平台集成，客制化应用软件的研发，与后台业务系统集成等，项目管理的复杂度远远大于单纯软件项目。